Refund policy

Last updated: 4th September, 2026

Size exchanges may be requested within 7 days of delivery.

Eligibility Requirements

To be eligible for a size exchange:

• Items must be unworn, unused and unwashed.
• Items must be undamaged and in their original condition.
• All original tags must remain attached.
• Items must be returned with their original packaging.

Exchange Fees

For an eligible size exchange:

• Collection fee: AED 20
• Replacement delivery fee: AED 20 for Standard Delivery, or AED 25 for Express Delivery
• The original delivery fee is non-refundable
• Exchanges are subject to stock availability

Returns and Refunds

We do not accept returns or provide refunds for change of mind, incorrect size selection or personal preference.

A return will only be accepted for a valid issue, including a damaged or defective item, an incorrect item or size sent by DUEXBROX, a missing item from the order, or an item that is materially different from what was ordered.

For a verified issue caused by DUEXBROX, we will cover the collection and replacement delivery costs. If a replacement is unavailable, we'll offer an appropriate resolution.

Incorrect, Damaged or Missing Items

If an incorrect, damaged, or defective item is received, or an item is missing from your order, please email us at hello.duexbrox@gmail.com within 7 days of delivery with your order number, details of the issue, and clear supporting photographs.